Welcome to the new Patient Reference Group web pages where we will be posting information
about the Practice and how you can be involved.
The Patient Reference Group is made up of registered patients who want to be consulted
about the care that they receive at the practice.
6th March 2017
AGM 6th March 2017
9th January 2017
7th November 2016
5th September 2016
4th July 2016
9th May 2016
7th March 2016
2nd November 2015
7th September 2015
6th July 2015
11th May 2015
2nd March 2015
5th January 2015
3rd November 2014
1st September 2014
7th July 2014
12th May 2014
3rd March 2014
6th January 2014
4th November 2013
2nd September 2013
1st July 2013
13th May 2013
4th March 2013
4th February 2013
19th November 2012
24th September 2012
Patient participation reports
Patient survey reports
2014 (progress report here)
2012 (progress report here)
We now have more than 130 members in our Patient Reference Group. Thanks to everyone
who has agreed to take part. More members are always welcome. Thanks to those of
you who responded to our initial questions.
Frequently Asked Questions (FAQs)
What is a Patient Reference Group?
All general practices are being encouraged to involve their patients more in thinking
about future developments and improving services. A Patient Reference Group is one
way of doing this. We periodically ask members for their views and opinions, either
by email or by questionnaire survey.
Do I need an email address?
No. We realise that not everyone is keen on email. However for those that do use
email it provides a very efficient means of contacting lots of people in one go.
Who can join?
Anyone who is registered as a patient with either the Valley Surgery or Chilwell
Meadows Surgery is eligible to join. It doesn’t matter how often or infrequently
you use our services. We don’t mind how old people are, as long as they understand
the questions that we are asking. If you are under 16 we would encourage you to let
your parents know that you are taking part.
Will I have to do anything if I join?
No – although we hope that plenty of people will take part in the surveys and discussions
that we have, there is no compulsion to do so.
The emails that I get are a bit impersonal. Couldn’t the person sending them out
give their real name?
We are hoping to appoint a Patient Reference Group Coordinator (with a name!) shortly
but, until then, to avoid any confusion we are just signing the emails with a generic
title, as several people are involved.
I’ve heard that the local group of GPs ‘Clinical Commissioning Group’ has a Patient
Reference Group. Is this the same thing?
No. Each general practice in an area will have their own Patient Reference Group,
and one member of each group represents the practice at the central meetings. We
have not yet appointed a representative.
I’m hoping that the Patient Reference Group will help me find out about how the new
NHS changes will affect my Practice. Will it?
At the moment the main role of the group is to seek your views. However we hope
that it will also provide a forum for providing information in the future (alongside
the periodic newsletters).
I want to make some specific comments about something that happened to me. Can I
do this through the Patient Reference Group?
No. Please don’t use the Group email address for this purpose. If you have a complaint,
or want to offer a compliment, then please do this at reception, or by post.
Will there be any face-to-face meetings?
We have tried to organise face-to-face meetings in the past, but there is never an
ideal time for a broad spectrum of people to come. We hope to try again in the future
– watch out for news.
To contact the Patient Reference Group email: ChilwellGPsPRG@zoho.com